RatQual : an Assessment-oriented Model for collaboration quality factors

Abir Elmir, Badr Elmir, Bouchaib Bounabat


Collaborative systems Quality management discipline requires a set of assessment mechanisms to evaluate external quality characteristics influenced by environmental parameters and impacted by ecosystem factors. The present paper suggests a new assessment oriented model to assess and monitor quality performance. The proposed model, named RatQual, gives a hierarchical categorization for collaborative systems quality factors. RatQual is designed to quantify dependent-environment qualities by considering internal, external and in use aspects. This model is supported by a tool that automates the assessment process. This tool gives assistance in quality evolution planning and serves for periodical monitoring operations used to enhance and improve information system quality.


Information system quality management; Collaborative network; inter organizational system; Quality assessment; RatQual Model


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Copyright (c) 2017 Abir Elmir, Badr Elmir, Bouchaib Bounabat

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This work is licensed under a Creative Commons Attribution 4.0 International License.

ISSN 1114-8802 / ISBN 2665-7015

Last updated : February 27, 2021